One Platform
for all customer communications
Solude understands that today's consumers demand seamless, personalized interactions with businesses, yet internal barriers often lead to fragmented and costly communications. Organizations struggle to balance the increasing expectations of customers with the need to streamline processes and reduce costs.
Solude has the solution: our innovative tools help break down internal silos and unify communication strategies. With Solude, you can deliver clear, effective, and cost-efficient interactions that exceed customer expectations.
Trusted partners and customers
Resolving Complexity of Customer Communication
As the demand for personalized, omnichannel experiences grows, traditional communication systems struggle to keep up, often leading to reduced customer satisfaction and loyalty. Solude's cloud-based Customer Experience Platform (CXP) bridges this gap with its scalable infrastructure and advanced AI technologies.
These features ensure real-time personalization and seamless interactions across all channels. With Solude, businesses can boost customer engagement, minimize risks, and cut costs, surpassing today’s customer expectations.
In the following 2-minute video we explain the why, how and what of Solude.
WHY
Solude simplifies the complexities of customer communication, alleviating the burden on businesses while enhancing the overall customer experience.
Our platform ensures that your communication efforts are effortless and effective, fostering greater customer satisfaction and loyalty.
WHAT
We offer a state-of-the-art Customer Experience Platform (CXP) that empowers companies to streamline and elevate their communication processes.
Our innovative platform transforms how you connect with customers, making interactions more efficient and impactful.
HOW
Our support is comprehensive, guided by a five-step approach that connects all the necessary dots for you.
We make the integration and operation of our platform straightforward and seamless, enabling you to focus on what matters most—your customers.
Our Platfom
The Solude platform operates customer-centric. It enables businesses to manage their customer communication and orchestrate multiple channels, brands, templates and jurisdictions. Seamless integration with (legacy) back-office systems. One platform; one place to orchestrate customer communications, one place to capture customer insights, manage content, interact through an unlimited number of channels and drive customer experience.
Scalability and Integration
- Cloud-based PaaS solution, modular in structure.
- Compatible with any imaginable system through standard connectors, including ERP, Content Management, CRM, financial back-end systems, and E-commerce platforms.
- Full integration with the client’s customer contact center.
Communication and Accessibility
- Wide range of digital and physical output channels + modules with a broad set of functionalities.
- Personalized 1-on-1 customer communication across all channels.
- User-friendly setup and usage + Full-Service provision.
Security and Compliance
- GDPR compliant and IT-technically secure (ISO certificates).
- Excellent data logging for customer intelligence.
- Flexible, affordable, and scalable (pay-per-use).
Five step aproach
We don't just offer a communication platform. We offer a hosted managed service and we will support you every step of the way. Through our five step approach we tailor our solution to your needs the needs of your customers. We will fully support you with the implementation of our platform and connect the dots for you.
About Solude
Solude is a Hosted Managed Service (HMS) provider for Customer Communication Management (CCM) and Customer Experience Management (CXM).
Solude is based out of The Netherlands and has developed a Customer Experience Management Platform (CXP) with proven performance, a state-of-the-art set of functionalities, and a well-stocked innovative product roadmap that ensures that the platform continuously aligns with the latest trends in the CXM market.
Feel free to contact us for more information or to schedule a free, no obligation discovery session. Let us help you connect the dots!